How do I responsibly dispose of the LOOP or DentaLOOP?

Please take your used device to any store that offers electronics recycling such as BestBuy or Staples. This will allow for responsible disposal of the lithium batteries as well as the copper wire.


What is the Return Policy?

Due to the medical nature of our products, all items from our anti-inflammatory line, including the Assisi Loop, the Assisi Loop Lounges, and accessories, are final sale and cannot be exchanged or returned.* This is for the health and safety of our customers and pet patients.

If an item is sealed within its original shipping box, exceptions may be made.

Quality Assurance and Replacements:

Should your item fail or is otherwise defective due to manufacturing error, when used within protocol, and before the amount of guaranteed treatments are delivered, we would be happy to replace your item.

For replacements or exception requests, please contact us at info@assisianimalhealth.com or give us a call at 866-830-7342.

*Our anti-anxiety line, Calmer Canine, offers its own 30-day return policy.


I have a problem with my Assisi Loop®. What should I do?

Assisi Animal Health guarantees the quality of its products. If you believe your Loop has a factory defect, please call our offices at 866-830-7342. If the Loop is defective, we will gladly replace it at no cost.


Can I still give my pet his daily medications, acupuncture, or laser treatments?

Yes! The Assisi Loop® is an ideal adjunct therapy, meaning it can be used with other forms of treatment – even the very same day. However, given that the Loop and other treatment options have different mechanisms of action, we recommend that you allow 2 hours between treatments so your pet receives the full benefit of each modality.


How do I make sure it stays in place?

Keeping your pet in your lap or in a contained area can be helpful in ensuring the full treatment is completed.

Please note that if you plan to use a metal crate for treatment, the metal can diminish the impact of the treatment. While it is not dangerous, it will reduce the dose received.  A crate that has a wide wire mesh will not reduce dosing significantly, but a solid metal piece could. Arranging the treatment in the crate so the Loop is on top of the pet, rather than against the crate and pet will reduce any interference.  You may want to add an additional session to compensate for any reduced efficacy. Similarly, using the Loop over a metal implant, in a bed with metal coils, or metal brace will not cause any harm, although it may reduce the dose the pet receives.

If possible, position the Loop so that it is at a 45° angle from the metallic implant or If in a metal crate, 4-5 inches from the metal, as possible.  You may choose to place a thick pad in the kennel or on the bed to allow for this distance.


Will my pet insurance cover the cost of the Assisi Loop®?

Most pet owner insurance will cover prescribed treatments. We recommend that you contact your insurance company for more information.


Why can't I replace or recharge the Assisi Loop® battery?

There is a medical and a regulatory basis for the Loop’s sealed case. As a condition for clearing the Loop as a medical device, the FDA required that it be able to deliver its patented, therapeutic waveform consistently over its entire design life of 150 treatments. Sealing all of its operating components inside the case—the applicator connections to the circuit board, signal generator,  microprocessor, power supply and the battery—provided the FDA with the required assurance of signal integrity. Breaking the case seal for any reason renders the device non-compliant with the conditions of its 510(k) clearance.


How long will the Assisi Loop® last?

The Assisi Loop 2.0 Manual offers a minimum of 150 15-minute treatments.
The Assisi Loop 2.0 Auto-Cycle offers a minimum of 100 15-minute treatments.
The life of the Loop depends on the battery. You’re likely to get more than the minimum number of treatments noted above if you allow the Loop to recharge for 2 hours after every 15-minute treatment. At this time, there is no way to recharge or replace the battery. One Assisi Loop can last anywhere from 3 weeks to 6 months, depending on the condition being treated and the number of treatments required per day.


How much does the Assisi Loop® cost?

Please create a veterinary or pet owner account on our website, so that you can view pricing in the store.


Why do I need to talk to a veterinarian to get the Assisi Loop®?

Assisi’s relationship with veterinary professionals is paramount to your pet’s health. Veterinarians are able to determine the severity of an issue and are generally able to pinpoint the specific area in the animal’s body that needs treatment. Veterinarians work with clients and their pets directly and advise them on the most effective treatment plans. Often the Assisi Loop is a part of an integrated multi-modal treatment plan. Pet owners benefit from visiting their vets on a regular basis, getting assessments on their pet’s progress and up-to-date advice on continued treatment with the Loop. Pet owners have the advantage of monitoring their animals at home and determining with their vet the best course for long-term treatment.


How do I get the Assisi Loop®?

There are two ways to purchase the Assisi Loop: 1) get one from your veterinarian or animal rehabilitation facility, or 2) purchase one direct from Assisi Animal Health.


How soon will I see results?

For acute inflammation, you should see noticeable relief after the first or second treatment. With chronic or degenerative issues, you may not see notable results for 2 to 4 weeks. You’ll want to continue the treatments as recommended for continued long-term healing.