What is the Return Policy?

Due to the medical nature of our products, all items from our anti-inflammatory line, including the Assisi Loop, the Assisi Loop Lounges, and accessories, are final sale and cannot be exchanged or returned. This is for the health and safety of our customers and pet patients.

Can the Assisi Loop® be used on a pet with a pacemaker or other implanted medical electronic devices?

Out of an abundance of caution, we recommend not using the Assisi Loop if you or your pet has a pacemaker or other electronic devices.

I have a problem with my Assisi Loop®. What should I do?

If you believe your Loop has a factory defect, please call our offices at 866-830-7342.

Can I still give my pet his daily medications, acupuncture, or laser treatments?

Yes! The Assisi Loop® is an ideal adjunct therapy, meaning it can be used with other forms of treatment – even the very same day. However, given that the Loop and other treatment options have different mechanisms of action, we recommend that you allow 2 hours between treatments so your pet receives the full benefit of each modality.

How do I make sure it stays in place?

Keeping your pet in your lap or in a contained area can be helpful in ensuring the full treatment is completed.

Please note that if you plan to use a metal crate for treatment, the metal can diminish the impact of the treatment. While it is not dangerous, it will reduce the dose received.  A crate that has a wide wire mesh will not reduce dosing significantly, but a solid metal piece could. Arranging the treatment in the crate so the Loop is on top of the pet, rather than against the crate and pet will reduce any interference.  You may want to add an additional session to compensate for any reduced efficacy. Similarly, using the Loop over a metal implant, in a bed with metal coils, or metal brace will not cause any harm, although it may reduce the dose the pet receives.

If possible, position the Loop so that it is at a 45° angle from the metallic implant or If in a metal crate, 4-5 inches from the metal, as possible.  You may choose to place a thick pad in the kennel or on the bed to allow for this distance.

Will my pet insurance cover the cost of the Assisi Loop®?

Most pet owner insurance will cover prescribed treatments. We recommend that you contact your insurance company for more information.

How long will the Assisi Loop® last?

  • The Assisi Loop 2.0 Manual offers approximately 150 15-minute treatments
  • The Assisi Loop 2.0 Auto-Cycle offers approximately 100 15-minute treatments

The life of the Loop depends on the battery. You’re likely to get more than the number of treatments noted above if you allow the Loop to recharge for 2 hours after every 15-minute treatment. One Assisi Loop can last anywhere from 3 weeks to 6 months, depending on the condition being treated and the number of treatments required per day.

How much does the Assisi Loop® cost?

Please create a veterinary or pet owner account on our website, so that you can view pricing in the store.

How do I get the Assisi Loop®?

There are two ways to purchase the Assisi Loop: 1) get one from your veterinarian or animal rehabilitation facility, or 2) purchase one direct from our website

How soon will I see results?

For acute inflammation, you should see noticeable relief after the first or second treatment. With chronic or degenerative issues, you may not see notable results for 2 to 4 weeks. You’ll want to continue the treatments as recommended for continued long-term healing.

How do I use the Assisi Loop®?

As a part of your animal’s Circle of Care, your veterinary professional has access to our Clinical Use Guide with over 40 treatment protocols for almost 300 canine and feline diagnoses and clinical applications. Please ask them for specific treatment recommendations before treating your animal.

In general, we recommend that you start with a loading dose of 2 to 4 15-minute treatments per day for acute and chronic or degenerative conditions.

For acute conditions (such as post-surgical treatment or recovery from a trauma), we recommend that you continue 2 to 4 treatments per day for the first week or so and then taper off for the next 7 to 10 days or until the condition is fully healed.

For chronic or degenerative conditions, we recommend that you continue with 2 to 4 treatments per day for 2 to 4 weeks and monitor the animal until you see improved mobility and less pain response. Again, you can taper down to 1 or 2 treatments per day or even 1-3 treatments per week. Ultimately, you want to consider that the Assisi Loop is catalyzing the anti-inflammatory cascade as well as accelerating the body’s own healing properties. We rely on veterinarians to assess the animal and to work with the pet owner on the best treatment protocols for each case.