What is the Return Policy?

Due to the medical nature of our products, all items from our anti-inflammatory line, including the Assisi Loop, the Assisi Loop Lounges, and accessories, are final sale and cannot be exchanged or returned. This is for the health and safety of our customers and pet patients.

I have a problem with a component or part of my Assisi Loop Lounge®. Whom can I contact?

If you’re experiencing an issue with any of the therapy components of the Assisi Loop Lounge system, please contact customer service at info@assisianimalhealth.com or 1-866-830-7342.

My pet is chewing the wire/the wire is wet/my wire is compromised. Is this dangerous for my pet?

The Assisi Loop Lounge® is powered by the internal battery in the tPEMF™ Controller Box, not by the electric current drawn from the wall outlet. The 12v current in the charge cord and within the Loop Lounge is harmless, should the wire insulation be damaged or pierced, by your pet or otherwise.

If there is an electrical short anywhere within the Loop Lounge system, the power from the Controller Box to the therapy pad will be shut down regardless of whether the controller box is plugged into an external power source.

How can I clean the therapy pad of the Assisi Loop Lounge® System?

Carefully wash the affected surfaces with a soft brush dampened with soap and water to remove solid particulates and odors. Then follow up with a thorough wipe-down of the affected surfaces with 70% Isopropyl alcohol (typical rubbing alcohol). Clean with the power off and wait 15 minutes after cleaning before operating the unit.
The Sleepypod plush liner is machine washable in accordance to Sleepypod’s care instructions.

My pet spilled water/vomited/peed in the Sleepypod® with the Assisi Loop Lounge® therapy pad inserted. Will this affect the Assisi Loop Lounge components?

The operating components of the therapy pads once inserted inside the Sleepypod carrier are protected by the pad’s own moisture-proof foam material. However, the pads are not immersible. If pet fluids or other moisture should come in contact with the therapy pad, follow the cleaning instructions below.

I want to put a pee pad inside my carrier and over the Assisi Loop Lounge® insert. Will this affect treatment?

If the pee pad contains any metal for stability or otherwise, the metal can reduce or distract the signal. Otherwise the treatment field can penetrate through the pee pad, delivering the full benefit of the therapy.

What is the coverage area of the treatment for the Assisi Loop Lounge®? Does my pet need to be lying down or sitting to receive full benefit?

This model of the Assisi Loop Lounge has been specifically designed for Sleepypod® pet carriers. The effective treatment field for this Loop Lounge model covers the entire area defined by the bottom of the inside of the Sleepypod carrier. Its effective depth of field is designed to deliver therapy within the entirety of the carrier’s interior. As long as your pet is within the carrier, they are receiving treatment.

My pet left the Assisi Loop Lounge® before treatment finished. Can I immediately treat it again for an additional 15-minute treatment?

If your pet received at least 10 minutes of treatment, you can wait until the next scheduled treatment cycle. However, if in doubt, there is no harm in initiating another partial or complete cycle.

Can I treat more than one pet at a time with the Assisi Loop Lounge®?

Yes, as long as they fit comfortably and safely in the Sleepypod® carrier and tolerate being together in such close quarters.

If I have a pacemaker or other electrical implant, can I safely carry or be near the Assisi Loop Lounge® while it is operating?

If you have a pacemaker or other implanted electronic device, we recommend keeping a distance of at least six inches between your device and the Assisi Loop Lounge when treatment is operating.

How much does the Assisi Loop Lounge® cost?

Please log into our website as a veterinarian or pet owner, so that you can view pricing on our store.

Can I treat with the Assisi Loop Lounge® while it is still plugged in and charging?

Yes, you can if either the 110v charge cord is plugged into a wall socket, or the optional 12V charge cord is plugged into a 12V receptacle in your vehicle.