What is the Return Policy?

Due to the medical nature of our products, all items from our anti-inflammatory line, including the Assisi Loop, the Assisi Loop Lounges, and accessories, are final sale and cannot be exchanged or returned.* This is for the health and safety of our customers and pet patients.

If an item is sealed within its original shipping box, exceptions may be made.

Quality Assurance and Replacements:

Should your item fail or is otherwise defective due to manufacturing error, when used within protocol, and before the amount of guaranteed treatments are delivered, we would be happy to replace your item.

For replacements or exception requests, please contact us at info@assisianimalhealth.com or give us a call at 866-830-7342.

*Our anti-anxiety line, Calmer Canine, offers its own 30-day return policy.

I have a problem with my Sleepypod® Air/Atom pet carrier. Whom can I contact?

If you’re experiencing an issue that is isolated to your Sleepypod Air or Atom carrier, please contact Sleepypod Customer Service at (626) 421-6818 or visit sleepypod.com/customerservice

I have a problem with a component or part of my Assisi Loop Lounge®. Whom can I contact?

If you’re experiencing an issue with any of the therapy components of the Assisi Loop Lounge system, please contact customer service at Assisi Animal Health at 415-814-2460 or info@assisianimalhealth.com
All components of the Assisi Loop Lounge System are available for replacement.

My pet won’t stop chewing the wire, what can I do?

The cord from the pad and its cladding can safely be sprayed with commercial chewing deterrents for pets.

My pet is chewing the wire/the wire is wet/my wire is compromised. Is this dangerous for my pet?

The Assisi Loop Lounge® is powered by the internal battery in the tPEMF™ Controller Box, not by the electric current drawn from the wall outlet. The 12v current in the charge cord and within the Loop Lounge is harmless, should the wire insulation be damaged or pierced, by your pet or otherwise.

If there is an electrical short anywhere within the Loop Lounge system, the power from the Controller Box to the therapy pad will be shut down regardless of whether the controller box is plugged into an external power source.

How can I clean the therapy pad of the Assisi Loop Lounge® System?

Carefully wash the affected surfaces with a soft brush dampened with soap and water to remove solid particulates and odors. Then follow up with a thorough wipe-down of the affected surfaces with 70% Isopropyl alcohol (typical rubbing alcohol). Clean with the power off and wait 15 minutes after cleaning before operating the unit.
The Sleepypod plush liner is machine washable in accordance to Sleepypod’s care instructions.

My pet spilled water/vomited/peed in the Sleepypod® with the Assisi Loop Lounge® therapy pad inserted. Will this affect the Assisi Loop Lounge components?

The operating components of the therapy pads once inserted inside the Sleepypod carrier are protected by the pad’s own moisture-proof foam material. However, the pads are not immersible. If pet fluids or other moisture should come in contact with the therapy pad, follow the cleaning instructions below.

I want to put a pee pad inside my carrier and over the Assisi Loop Lounge® insert. Will this affect treatment?

If the pee pad contains any metal for stability or otherwise, the metal can reduce or distract the signal. Otherwise the treatment field can penetrate through the pee pad, delivering the full benefit of the therapy.

What is the lifetime of the battery?

The battery for the Assisi Loop Lounge® has a lifetime of four years before it needs to be returned to Assisi for replacement. DO NOT ATTEMPT TO OPEN THE CASE TO REPLACE THE BATTERIES.

How long will the battery last before I need to recharge?

A single, full charge is sufficient to complete 60 treatments.

Do I need a Sleepypod® carrier to use the Assisi Loop Lounge®?

This model of the Assisi Loop Lounge has been designed for use with certain Sleepypod pet carriers.  Should you use this Assisi Loop Lounge as a stand-alone device, or in a different pet bed or carrier, these should contain no metal components (e.g.  door, frame, or floor) that could disrupt the patented Assisi signal and diminish product efficacy. If in doubt, please call Assisi Animal Health Customer Service.

What is the coverage area of the treatment for the Assisi Loop Lounge®? Does my pet need to be lying down or sitting to receive full benefit?

This model of the Assisi Loop Lounge has been specifically designed for Sleepypod® pet carriers. The effective treatment field for this Loop Lounge model covers the entire area defined by the bottom of the inside of the Sleepypod carrier. Its effective depth of field is designed to deliver therapy within the entirety of the carrier’s interior. As long as your pet is within the carrier, they are receiving treatment.