Please call or email Assisi Customer Service immediately if you suspect your device is not working properly. Our replacement policy seeks to minimize the interruption or loss of your pet’s tPEMF™ therapy as a result of equipment malfunctions. During the first year of use, if your Loop Lounge stops working because of a manufacturing defect or from damage in normal use, Assisi will replace the malfunctioning Loop Lounge component if it is returned to us. To ensure that your pet benefits from this service, you should register your new Assisi Loop Lounge on-line at